Guideline2.1
“We were unable to sign in with the demo account”
§ 01What Apple’s wording tells you
Guideline 2.1 - App Completeness We were unable to sign in with the demo account provided in App Store Connect. Please provide a working demo account and any special instructions required to access the app’s features.
§ 02Common causes
- Wrong password, expired OTP, or an account that still needs email verification.
- Login requires a region, invite code, or third-party app.
- The account is rate-limited or locked after a few tries.
- The binary crashes after a successful password, which still reads as 2.1.
§ 03What to inspect in your project
- Sign out, install a clean build, follow only the Review Notes
- OTP / captcha / device-bind steps the reviewer cannot pass
- Whether a guest or reviewer mode exists and is documented
§ 04Suggested reply to App Review
Resolution Center · Reply
Hello App Review, Sorry the previous demo account failed. Use: Username: [email] Password: [password] Steps: 1. Open the app and choose [email login] 2. Skip / ignore [any optional permission] 3. You land on [screen] with sample data already loaded The account is not bound to a specific device and does not require SMS. If anything else blocks review, reply here and we will adjust immediately. Thank you.
§ 05Should you appeal?
Do not appeal a failed demo account. Fix the path or the credentials.